GBS IM Investigator
GBS IM Investigator (formerly Permessa) enables IT organizations to optimize their Lotus Sametime network to reduce infrastructure and administrative costs, dramatically increase service levels and ensure your users are getting the most productive and secure environment to work in. IM Investigator analyzers Sametime usage patterns, adoption rates, and infrastructure resource consumption. It allows you to define and monitor service levels, detect possible security issues and resolve problems before they affect your business. IM Investigator provides your IT staff with advanced monitoring, analysis and automation capabilities to ensure you maintain a stable, scalable and secure Sametime environment.
Key Benefits of Instant Message Monitoring
- Identifies enterprise-wide usage patterns and trends over time for proactive load balancing and accurate capacity planning.
- Delivers personalized knowledge when and how you need it by automatically distributing the right level of information to the appropriate executives, IT managers and administrators.
- Assists in establishing enterprise-wide service level goals and then monitors compliance with the terms of the agreement.
- Helps ensure on-time and on-budget completion of upgrades, consolidations, mergers, migrations, topology designs, and other strategic projects by accurately benchmarking and monitoring performance before and after execution.
- Supplies critical information about chat volumes, e-meetings to monitor user adoption and to detect possible misuse or abuse as well as security breaches.
- Reduces total cost of ownership (TCO) of your Sametime system while improving service levels and overall system reliability and security.
Technical Features
- Automatically generates instant message monitoring reports and posts them to easy-to-use portals. Eliminates the need to manually generate recurring reports by setting up tasks to run on a predefined schedule.
- “Digital-dashboard” summary statistics provide a quick overview of enterprise-wide email traffic with drill down capabilities.
- For additional analysis, our interactive Report Designer enables you to quickly and easily create custom reports in various formats tailored to your messaging environment.
- Scalable for distributed, enterprise-wide analysis. No time-consuming, manual consolidation of individual server logs and reports is needed.
- Easily customize reports without the need for programmers. We provide many standard report templates such as chat volumes, e-meeting attendance, server loads and overall user activity.
- Assemble reports into web-based portals that you can customize for particular audiences or areas of interest. Easily distribute and share reports with colleagues over the Internet or internal network. No software installation is required.
- Easy to use report wizards help you navigate to the right standard report or build a new a new one.
- Unified reporting for the IM Control! Suite allows for “single view” enterprise-wide analysis. You can view your email, instant messaging, replication and collaboration analysis from the same portal.
