iQ.Suite Clerk - rule-based delegation management

Requirements

• To ensure compliance, you want to ensure that emails are checked, processed, and archived in accordance with the law, even during planned and unplanned absences.
• To comply with government or internal regulations, you must ensure that emails sent to specific persons and which contain sensitive or confidential contents are not forwarded or rerouted during their absence to unauthorized employees.
• To maintain a high quality of service, inquiries received via email must be processed and answered quickly, even when an employee in question is absent.

Solution

• By specifying delegation rules and using absence management, you can make certain that your workflows and the associated regulatory control processes are safe. Previously defined actions are initiated for specific events based upon individual policies, and alternative business processes are activated.
• Automatic classification of email provides reliable detection of content and permits or prohibits forwarding or rerouting as necessary. Depending upon its content, email can be rerouted to various authorized recipients.
• Solution with Clerk: Absence management can be activated at any time by the recipient, recepient`s administrative assistant, or other authorized personnel. The processes can be predefined and executed automatically. Email is processed in real time and customer satisfaction is increased.

Highlights

iQ.Suite Clerk forwards your email to specified users or groups within a defined time period. Messages from various senders or domains can be forwarded or rerouted to different deputies. Confidential information can be excluded from forwarding. On request, sender, recipient and deputy can receive notifications and receipt confirmations. iQ.Suite Clerk can be activated centrally.

• Easily configurable, central email redirection through authorized users and administrators.
• Easily configurable setup of substitute documents for the Quarantine
• using the iQ.Suite Portal.
• User-definable deputies - either groups or individuals.
• User-definable forwarding times.
• Exclusion of sensitive or encrypted messages and of mail from specified senders from forwarding.
• Read confirmation from deputy to absentee.
• Central overview of all absences for authorized users.
• Definition of forwarding settings for other users or user groups through authorized users, for example if a user is on sick leave.
• Restriction of internal and external mail forwarding to authorized persons.
• User-definable notification text with %variables% for sender and deputy.
• Automatic detection of new mailboxes.
• Integration in the iQ.Suite Portal.