Customer Service and Support
Customer service is a series of activities designed to enhance the level of customer satisfaction. Customer service plays an important role in your organization's ability to generate income and revenue. GBS customer support centralizes customer service requests across channels to allow companies to manage inbound emails, diagnose bugs, share knowledge, and resolve customer issues.
How we help:
- Ability to
share and collaborate on all customer service issues within the services
team and with
sales and marketing - Provide automatic routing of tickets
- Monitor proper agent load balance
- Fully integrated with Lotus Domino and Notes
