Premium Support

Group Business Software (GBS) offers a variety of support options for the entire IBM Lotus product line—including both onsite and offsite options.  We provide comprehensive support of your Lotus software investment by extending our expertise beyond just Lotus products; we are also trained in Domino operating systems including Windows, UNIX, Linux, and AS/400, as well as a variety of relational database systems such as DB2, SQL Server, and Oracle.

The following extended support services can be added to your base support agreement to create a support program that fits your precise requirements.

• Complete Environment Assessment: A comprehensive assessment to determine the overall health, stability, and performance of your Notes and Domino environment is highly encouraged at the inception of a new support agreement. This service typically results in several recommendations that deliver both immediate and long-term value.  We document and gain significant familiarity with your particular environment, which enables us to provide faster solutions on your support incidents.
• Extended Hours Support: Your support services can be extended outside of normal business hours as needed up to 24 hours per day, 7 days per week, 365 days per year with the same or modified service levels either as part of your monthly support cost or on an as needed basis.
• Remote Monitoring and Administration: In addition to on-demand support, the GBS Experts team can provide proactive system health monitoring services and/or perform common administrative tasks monthly, weekly or daily.  Before you hire another system administrator, see how much more cost effective we will be.  .
• Managed Server Administration: We offer everything from periodic server health checks and upgrades, to complete proactive management, monitoring and live response.
• Maintenance Release Review and Upgrade Service: On average, less than 30% of maintenance releases are useful for a typical environment, and frequently problems are found that may have negative effects on your environment’s stability. We thoroughly evaluate each maintenance release of Notes/Domino software and determine whether the upgrade is necessary and/or beneficial for your environment.   
• Network and Infrastructure Support Services: In addition to Lotus software, GBS Experts supports the hardware and infrastructure on which your Lotus environment depends, such as server hardware, operating systems, network, VPN, and other appliances. Call us for a more detailed list of support options.
• Extended Product Support: In addition to Notes and Domino, GBS Experts supports the extended family of Lotus products, such as Sametime, QuickPlace, Domino.Doc, LEI, and more. Select support services are also available for non-Lotus products such as Mail Gateways, Fax Servers, Blackberry, and other handheld device integration products.
• End User Support: We can offer end-user support on a fixed “per ticket” cost.  An assessment of the application and environment is typically required.

Whatever unique services your business requires, if it involves Lotus software, GBS Experts can help you manage them. Contact a services representative today for further details.