Confidential email communication: Creditreform Hamburg counts on PDF standard

Karlsruhe/Hamburg, Germany

For more than four years, Creditreform Hamburg has relied on the email management solution iQ.Suite under Microsoft Exchange to protect their email correspondence. Communicating securely, yet simply, with customers and business partners is of utmost importance for the well-known collection bureau and debt reporting agency. Their newly chosen solution, iQ.Suite PDFCrypt, made by GROUP Business Software Europa GmbH (GBS), utilizes the recognized PDF standard for encrypted email delivery.

Without email, business comes to a standstill at Creditreform Hamburg. Not only customer, business and debt collection data leave the house by email; contract documents, credit histories and credit ratings are sent electronically as well. Creditreform masters the challenges presented by the need for confidentiality and safeguarding of this highly sensitive information with the iQ.Suite email management system and relies on GBS's complete solution for their non-liability, disclaimer and encryption needs. With iQ.Suite Crypt Pro, Creditreform has a server based email encryption solution for B2B communication in place, using the well-known standards S/MIME und PGP.

"Since not all of our business partners work with keys and certificates, we opted for the new iQ.Suite PDFCrypt. The highly sensitive information we provide, for example data concerning solvency or credit ratings can now be delivered simply and securely to our business and private customers, worry-free, thanks to PDFCrypt," says Martin Hermann, head of IT at Creditreform Hamburg. Presented for the first time at the CeBIT 2015, iQ.Suite PDFCrypt simplifies confidential email communication by embedding email text and attachments in a PDF file, which is encrypted prior to sending. All file attachments retain their original format. There is no need for an additional decrypting solution: The PDF password, sent under separate cover or per telephone call is sufficient for the recipient to initiate decryption. GBS's solution stands out from competing products, which, due to their architecture, are too complex for practical, daily use.

Martin Hermann is convinced: "Secure email communication gives us at Creditreform Hamburg an important competitive edge over our peers, who are not able to offer this service."

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