GBS, in partnership with Plantronics, announces a global “first” in integrating Enterprise Email and Voice
The new GBS FewClix 2.0 integrates IBM Notes email with voice calls and delivers industry first Email Personalization
GBS (GROUP Business Software), a global software and services provider specializing in delivering Application Modernization, Mobility and Social Business solutions for IBM Collaboration and Messaging environments, announced the GA release of FewClix for Notes 2.0.
FewClix is a revolutionary email productivity plug-in for IBM Notes that completely transforms a user's email experience, by delivering the following capabilities:
- Intuitive Search, which helps find any email message in seconds
- Industry-first Prioritization, which instantly isolates messages that require a user’s attention
- Effortless Organization into folders and archives
FewClix delivers increased employee productivity & effectiveness with savings of up to 30 minutes every day and increased returns on an enterprise’s email investments of up to 6X every year. With the new FewClix for Notes 2.0, users have access to industry-first Voice Integration and Personalized Search capabilities.
GBS’ new CallSense technology, developed in partnership with Plantronics, delivers one-of-a-kind “Voice Integration” capabilities and helps instantly isolate email messages from phone callers. It allows users to have instant access to all the information relevant to a caller even before the user answers a call. This new capability is expected to benefit employees who frequently interact with internal or external persons via email and phone. Examples include Sales, Customer Relations, Support, Legal, and Admin function.
“We are absolutely delighted to be part of this significant revolution in enterprise communication. Email and Voice are the two primary, but disparate worlds of Enterprise communication and FewClix for Notes 2.0 integrates these two worlds for the first time with the help of Plantronics hardware and Contextual Intelligence technology”, says Jeffrey Siegel, Vice President Strategy & New Business Development, Plantronics. “Our partnership with GBS helps Plantronics deliver added value to our customers and provides us with an opportunity to expand the market for our Contextual Intelligence solutions in the IBM enterprise email market”.
FewClix for Notes 2.0 also introduces a second major first, “Email Personalization”, via its My Searches technology. This new feature allows IBM Notes email users to effortlessly personalize their email experience by saving frequent searches, so that they never need to repeat the same search twice.
“With the significant increase in email volume, it is becoming increasingly harder for users to effectively locate emails based on events that trigger the search for a single or multiple messages. A phone call is one of the most common and frequent triggers of frantic search activity. FewClix for Notes 2.0 provides the ideal solution by integrating email with voice and delivering instant access to messages from a caller”, says Constanze Zarth, COO of GBS. “We are very excited about our partnership with Plantronics which currently spans Strategy, Technology and Go To Market initiatives.”
About Plantronics: Simply Smarter Communications®
Plantronics is a global leader in audio communications for businesses and consumers. We have pioneered new trends in audio technology for 50 years, creating innovative products that allow people to simply communicate. From unified communication solutions to Bluetooth® headsets, we deliver uncompromising quality, an ideal experience, and extraordinary service. Plantronics is used by every company in the Fortune 100™, as well as 911 dispatch, air traffic control and the New York Stock Exchange. For more information, please visit www.plantronics.com or call (800) 544-4660.
About GBS (GROUP Business Software)
GBS (www.gbs.com) is the world’s leading provider of solutions for enterprises leveraging IBM’s ICS technologies. GBS is a long standing and highly decorated IBM Business Partner with over 50 IBM Awards. GBS specializes in delivering Application Modernization, Mobility, Social Business, Security and Compliance solutions for collaboration and messaging environments. GBS enables customers to effectively respond to the rapidly evolving needs of their business users, while lowering costs and increasing returns on their existing investments.
GBS has over 5,000 customers in 90 countries and 150 partners in 45 countries. GBS resources are available in 11 locations across North America, Europe and Asia, including a dedicated Offshore Product and Mobile Application Engineering center in India. For more information, please visit www.gbs.com.
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Michael Baum, Corporate Communications