Support

At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase. Our competent specialists lend their assistance with practical support and consultations.

Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.

If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.

Latest support information

Avira Scan Engine - Download URL
Solution

The download URL for pattern and engine updates has changed for the Avira Scan Engine. The new URL is: https://oem.avira-update.com/update. It is provided by a CDN (Content Delivery Network).

If the URL https://professional.avira-update.com/update or https://professional.avira-update.net/update is still entered in the iQ.Suite Avira Scan Engine, these should be replaced manually with the new URL.

tk_savapi2.dll for iQ.Suite MSX/SMTP 18.x and iQ.Suite Domino 22.x
Solution

The Avira Scan Engine with enabled APC option has classified some files as malware (return code 402: "Suspicious code found"), even though the APC check has reported the files as clean.

For iQ.Suite MSX/SMTP version 18.x and iQ.Suite Domino version 22.x the following new tk_savapi2.dll are available:

Please copy the corresponding file into the respective directory and restart iQ.Suite.

Avira SAVAPI License
Step 1

We are not allowed to publish the Avira SAVAPI key files on the GBS website.

Please contact our Support team (hotline@gbs.com)

Step 2

Approach to replacing the savapi license file:

Change the existing file savapi2.key in the path indicated below
The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

iQ.Suite Exchange/SMTP
%ProgramFiles%\...\iQ.Suite\Bin\Savapi2\

iQ.Suite Domino
%EXECDIR%\savapi2\

Kaspersky KAV License
Step 1

Approach to replacing the kav.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current kav.key file

Expiry date: 4 February 2024
Step 2

Change the existing file kav.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GROUP Technologies\iQ.Suite\Bin\Kaspersky or
%ProgramFiles%\GBS\iQ.Suite\Bin\Kaspersky

iQ.Suite Domino
%EXECDIR%\Kaspersky\ 
%EXECDIR%\Kaspersky\License (from iQ.Suite 19.x)

Kaspersky KAS License
Step 1

Approach to replacing the kas.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current kas.key file

Expiry date: 4 February 2024
Step 2

Change the existing file kas.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GBS\iQ.Suite\Bin\Kas

iQ.Suite Domino
%EXECDIR%\Kas\License

Microsoft Access Database Engine
Note

The Microsoft Access Database Engine (AccessDatabaseEngine_X64.exe) is installed in the iQ.Suite Setup. If an error occurs during the installation and the database engine is not installed correctly, it is possible to install this engine separately afterwards.

Solution

Microsoft Access Database Engine

Download the installation file from the following link:
https://www.microsoft.com/en-us/download/details.aspx?id=13255
Please download the 64-bit version.

For installation: Open a Windows command prompt or PowerShell, change to the folder in which the setup is saved and start the setup with the following command line:
AccessDatabaseEngine_X64.exe /quiet