Article ID: 110516167

iQ.Suite Clerk: Forwarding personal email to group inboxes

Tags:  IBM Domino  Clerk

Emails sent to a personal email address that should be processed by a group can be rerouted or forwarded via the Clerk module.

Step by Step
IBM Domino Tips November, 2012

Create a separate Clerk database for this task.

Global – Database Definition - New 

IBM Domino Tips November, 2012

Create a new Clerk Mail Job

IBM Domino Tips November, 2012

Adjust the rules to your needs. In this example, forwarding is only implemented if external emails are received, since internal emails (between colleagues) are not supposed to be rerouted.

The sender of the original email will not be notified, since the recipient is not absent, but the email is to be forwarded to a group for processing.

IBM Domino Tips November, 2012

Enter the previously created Clerk database.

Save and close the document.

IBM Domino Tips November, 2012

Open the created Clerk database and add forwarding for the individual users.

IBM Domino Tips November, 2012

You may store one or more forwarding addresses, depending on whether the emails of the recipient could be interesting to multiple divisions.

IBM Domino Tips November, 2012

Adjust the text based on your needs.

Incoming emails for Andreas Meissner will be forwarded to the Hotline and Sales inboxes.

IBM Domino Tips November, 2012

Since “Forwarding” was selected, the original recipient receives the email including the note that it was delegated to group inboxes.

IBM Domino Tips November, 2012

The same message appears in the group inboxes, noting the original recipient.

Last updated: 11 May 2016


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