Article ID: 110516178

iQ.Suite Exchange/SMTP: Establishing a healthier work-life balance

Tags:  Microsoft Exchange  Microsoft SMTP

Reading emails after work or responding to supervisors while on vacation: Constant availability has become the norm for most employees. At the same time, the popular concept of establishing a healthier work-life balance means balancing the ratio between private and professional spheres. The goal is to strike a balance between private interests and the demands of the professional world. Measures to reduce availability to healthy levels are needed.

GBS’ iQ.Suite helps to establish a healthier work-life balance. Emails sent to an inbox outside of regular business hours are not delivered to the employee until the next workday begins. To ensure that particularly important or business-critical emails are delivered continuously, exception rules can be configured.

Step by Step
Tips & Tricks for Microsoft Exchange / SMTP, May 2015

Create a special quarantine for temporarily parking mails outside of regular business hours to map work-life balance scenarios with iQ.Suite.

Tips & Tricks for Microsoft Exchange / SMTP, May 2015

In order for quarantined emails to be delivered at the beginning of the next workday, configure the corresponding ‘resend’ options under the “Schedule“ tab.

In this example, all quarantined emails are delivered on weekdays at 7 a.m. The time window can be adjusted based on individual needs. Quarantine elements are removed after resending has been completed.

Tips & Tricks for Microsoft Exchange / SMTP, May 2015

Select the appropriate job to have all emails received outside of business hours sent to the previously configured quarantine.

Tips & Tricks for Microsoft Exchange / SMTP, May 2015

The address rule determines which emails are processed. Important senders can be excluded.

Tips & Tricks for Microsoft Exchange / SMTP, May 2015

In order to have this job apply only to emails received outside of regular business hours, use the following conditions for your configurations:

In the following example, emails are moved to quarantine from Monday to Friday starting at 6 p.m. Emails received on Fridays after six are parked until Monday morning at 7 a.m.

Tips & Tricks for Microsoft Exchange / SMTP, May 2015

Now select the corresponding quarantine using the Actions tab. Check “delete email“ to prevent delivery of emails to employees, even when copying to quarantine is enabled.

Last updated: 11 May 2016


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