Article ID: 110516181

Central and automatic solution to email formatting problems

Tags:  Microsoft Exchange  Microsoft SMTP

Time and time again, users receive emails containing a “winmail.dat” file attachment. The problem: The information contained in them (e.g. Office-/PDF-Dokumente, etc.) cannot be opened by the user.

The solution iQ.Suite can be set to converting these emails into a readable format automatically.

Step by Step

Two email formats exist in the world of Microsoft Exchange. On the one hand, there is the standard “MIME” format, and on the other hand the Microsoft-owned format “TNEF“. Many users encounter this format with the “Winmail.dat”. If it appears in this configuration, users are not able to access the file attachments contained in this email.

The solution iQ.Suite Exchange/SMTP provides a simple solution in this context. With iQ.Suite Convert, TNEF emails can be automatically converted into the generally accepted MIME format.
In this context, both incoming and outgoing emails can be converted.

Microsoft Exchange / SMTP Tips June, 2013

Select “Convert TNEF to MIME” from the list of available job types.

Microsoft Exchange / SMTP Tips June, 2013

In the “Addresses” tab, define which emails are to be implemented. In our example, we chose incoming emails.

Microsoft Exchange / SMTP Tips June, 2013

In the “Options” tab, a variety of conversion options can be configured. Choose “Use simplified conversion without Exchange“, because this option can also be used with iQ.Suite SMTP in a SMTP-Gateway.

The “Use the TNEF content anyway” option also allows for the successful conversion of TNEF emails with corrupted formats.

Microsoft Exchange / SMTP Tips June, 2013

In the “Actions” tab it is now possible to define actions to be implemented after a successful conversion. To control for success, it is also possible to copy emails into quarantine.

Last updated: 11 May 2016


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