Support

At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase. Our competent specialists lend their assistance with practical support and consultations.

Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.

If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.

Latest support information

Avira SAVAPI License
Step 1

Approach to replacing the savapi.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current savapi.key file

Expiry date: 12/04/2018
Step 2

Change the existing file savapi.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GROUP Technologies\iQ.Suite\Bin\Savapi or
%ProgramFiles%\GBS\iQ.Suite\Bin\Savapi

iQ.Suite Domino
%EXECDIR%\Savapi

iQ.Suite Hotfix: Fingerprint Pattern
Installation Instruction QuickFix

Here you can download the QuickFix for the following versions:

iQ.Suite 12.1.0, 12.1.1 and 12.1.2 for Microsoft Exchange/SMTP

Copy QuickFix.exe in \bin index and run (on Win2008 or higher: “Run as Administrator”).

If version 12.1.3 is not installed, a message will be displayed. After a successful update of the configuration, a success message appears: "Update successfully completed."

QuickFix.exe can only fix fingerprint patterns that are delivered with the GBS setup.

Patterns that you have created and are affected by this issue will be handled in dialog. You must subsequently install these patterns and maintain them manually.

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