Support

At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase. Our competent specialists lend their assistance with practical support and consultations.

Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.

If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.

Latest support information

Avira SAVAPI License
Step 1

Approach to replacing the savapi.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current savapi.key file

Expiry date: 12/04/2018
Step 2

Change the existing file savapi.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GROUP Technologies\iQ.Suite\Bin\Savapi or
%ProgramFiles%\GBS\iQ.Suite\Bin\Savapi

iQ.Suite Domino
%EXECDIR%\Savapi

Kaspersky KAV License
Step 1

Approach to replacing the kav.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current kav.key file

Expiry date: 1 June 2019
Step 2

Change the existing file kav.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GROUP Technologies\iQ.Suite\Bin\Kaspersky or
%ProgramFiles%\GBS\iQ.Suite\Bin\Kaspersky

iQ.Suite Domino
%EXECDIR%\Kaspersky\ 
%EXECDIR%\Kaspersky\License (from iQ.Suite 19.x)

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