Support

At GBS, we know that a solution is only as good as its support. This is why we provide comprehensive, professional support services that assure you of having made the right decision after your purchase. Our competent specialists lend their assistance with practical support and consultations.

Our multilevel support services can be reached via phone, email and our website. If you have a current maintenance agreement, we are happy to help.

If you do not have a current maintenance agreement, our sales team would be happy to speak with you to address your needs.

Latest support information

tk_savapi2.dll for iQ.Suite MSX/SMTP 17.1.x and iQ.Suite Domino 21.1.x
Solution

The Avira Scan Engine with enabled APC option has classified some files as malware (return code 402: "Suspicious code found"), even though the APC check has reported the files as clean.

For iQ.Suite MSX/SMTP version 17.x and iQ.Suite Domino version 21.x the following new tk_savapi2.dll are available:

Please copy the corresponding file into the respective directory and restart iQ.Suite.

tk_savapi2.dll for iQ.Suite MSX/SMTP 18.x and iQ.Suite Domino 22.x
Solution

The Avira Scan Engine with enabled APC option has classified some files as malware (return code 402: "Suspicious code found"), even though the APC check has reported the files as clean.

For iQ.Suite MSX/SMTP version 18.x and iQ.Suite Domino version 22.x the following new tk_savapi2.dll are available:

Please copy the corresponding file into the respective directory and restart iQ.Suite.

Avira SAVAPI License
Step 1

Approach to replacing the savapi license file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current savapi2.key file

Expiry date: 2 December 2024
Step 2

Change the existing file savapi2.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\...\iQ.Suite\Bin\Savapi2\

iQ.Suite Domino
%EXECDIR%\savapi2\

Kaspersky KAV License
Step 1

Approach to replacing the kav.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current kav.key file

Expiry date: 2 February 2022
Step 2

Change the existing file kav.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GROUP Technologies\iQ.Suite\Bin\Kaspersky or
%ProgramFiles%\GBS\iQ.Suite\Bin\Kaspersky

iQ.Suite Domino
%EXECDIR%\Kaspersky\ 
%EXECDIR%\Kaspersky\License (from iQ.Suite 19.x)

Kaspersky KAS License
Step 1

Approach to replacing the kas.key file:

In the following section, you will find the standard paths of the various email systems and operating systems combinations. The variable %EXECDIR% represents the path to the program directory of your iQ.Suite installation, whereas %ProgramFiles% is the path of your Windows program directory.

Download the current kas.key file

Expiry date: 2 February 2022
Step 2

Change the existing file kas.key in the path indicated below:

iQ.Suite Exchange/SMTP
%ProgramFiles%\GBS\iQ.Suite\Bin\Kas

iQ.Suite Domino
%EXECDIR%\Kas\License

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